You know those days, just a string of one niggly annoying thing after another. A problem with the accounts server turned out to be a lack of disk space on one of the partitions. My boss is in year end crunch mode again, which means more time in Birmingham for hand holding purposes. Oh, and we had the micro saga of Ms Dogwood's cash point card.
She doesn't use it very often, and sometime between Christmas and now it has gone missing, probably in the apocalyptic fallout zone that is her room. So, to be in the safe side we rang up to cancel it and order a new one. We then realised that her address is still showing as her mother's old house, and we need to contact the branch to deal with that. I rang the handy local branch number (which of course is redirected to an anonymous call center somewhere) and I ask about what she needs to do. They can only send out a card to the registered address, which is fair enough, but how do we change the address? Only problem is, the branch is only open when Ms is at school, and apparently she needs to go in, in person to register the change of address. She is too young to register for telephone or internet banking, and so we've no way of knowing if there have been any transactions on her account since the last time she used the card.
Grrrr.
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