Last Friday the powers that be decided to implement a new procedure for service delivery orders under £25,000. Cue a mad panic to get yours truly to design a spreadsheet that they could use and get it sent out. I finished the work on it, and then sent them the template carefully explaining that it needed to be tested thoroughly as I had written it in a hurry.
Fast forward to today, and a phone call complaining that the title box that they need to fill in was locked.
"You know when I asked you to test it, and you said it was all fine?"
"Yes"
"You didn't actually test it, did you? As in following the procedure that a user would have to follow to fill in the spreadsheet?"
"No"
Sigh.
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