Monday, March 07, 2005

Stupid support call of the day

"I want to test the recurring invoice run in the training database - can you copy the data across please?"
"No problem. Do you want just the recurring invoice data, or the whole ledger file - because that will take a lot longer to restore. The ledger data in there at the moment is two weeks old"
"Just the recurring invoice data"

Half an hour later.

"The total for the invoices in the month doesn't tie up between the training database and the live database"
"That's because the ledger file is only correct up to the last time it was copied into training. Do you want me to restore the whole lot then?"
"Yes please"

Sigh.

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